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GUARANTEE: Every item is 100% guaranteed for your satisfaction. If you are not completely happy with your purchase - for any reason - simply return the unused item in its original condition within 14 days for a full refund. Item must have all the original tags and not be washed, worn or used. To ensure proper credit, email us for an RA# and mark the outside of the package clearly with that number. Click here for Return Authorization

SHIPPING: Shipping within 48 states is free for any order over $50. We send most items out within 2-3 business days and ship via FedEx (Special Rate). Any return shipping, if necessary, is the customer's responsibility. Please be certain to insure your package. A tracking number is recommended. Only unused items in original condition will be accepted for refund.

ORDERS: If you have any difficulty with the shopping cart check-out or ordering pages of our website, please email your order to us and we will process it for you. Click here to EMAIL orders . OR call our Customer Service Line for help. 800 423.9716 M-F 10:00 a.m.to 5:00 p.m. Eastern Time.

EXCHANGES: Due to the changing nature of our inventory, MARIKA HAHN DESIGN and TADPOLE & LILYPAD can not make exchanges. If you have an item that you wish to return for another item, simply return the item (if unused) to our Distribution Center for a refund, and then visit our website again to purchase a new item. Please note that it takes 10-14 days from receipt of your return to process your refund.

Tadpole & Lilypad
Division:: Marika Hahn Design

Customer Service
800- 423 9716